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How We Handle Your Account and Your Rights

Everything that governs your relationship with iduit88 — from account access and payment processing to data retention and how we respond to your requests — is set out here. Access to our platform depends on local law and is available where local law permits.

Account TermsData & Privacy PolicyCookie PolicyPayment Processing RulesYour Rights & Requests
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iduit88 How We Handle Your Account and Your Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

Policy questions, data access requests, and account-closure queries follow a different path from general account help. Use the channels below to reach the right team. We aim to acknowledge legal and data requests within two working days and provide a full response within the timeframe required by applicable law.

Live Chat Available directly from your account dashboard. For legal queries, state 'policy request' at the start so the chat is routed to the right team rather than general support.
Email Support Send data access or account-closure requests by email. Include your registered account ID and the nature of your request so we can locate your records without delay.
In-Account Request Form The account settings page includes a formal request form for data deletion, data export, and policy objections. Submissions are timestamped and tracked against your account.
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account Access

Security on the account side is not a checkbox — it is built into how your session, your wallet connections, and your personal records are handled. Here is what we actually do across the four areas that matter most to you.

Data Handling

We collect only what is needed to operate your account and process transactions. Payment data from Touch 'n Go eWallet, Boost, and GrabPay is handled through encrypted channels and never stored in plain text on our servers.

Cookie Use

Session cookies keep your login active during a browsing session. Analytics cookies track page-level behaviour only — no personal identifiers are passed to analytics tools. You can turn off non-essential cookies from the footer.

Account Security

Every login triggers an OTP sent to your registered mobile number. Withdrawal requests require a secondary verification step before funds move — this applies whether you withdraw to GrabPay, Boost, or a bank account via FPX.

Retention and Deletion

We retain account records for the period required by applicable law. Once that period lapses, or upon a verified deletion request, personal data is removed from active systems. Archived transaction logs follow a separate retention schedule.

Common Legal and Policy Questions

These are the questions we get most often about our legal terms, your account rights, and how data is managed. If your question is not here, use the in-account request form or contact us via live chat.

Yes. Submit a data export request through your account settings page. We will compile your records and deliver them to your registered email within the timeframe required by law applicable to your region.

Use the account-closure form in settings or email support with your account ID. We process the closure, settle any pending withdrawals to your wallet, then proceed with data deletion according to our retention schedule.

The terms are governed by the law applicable to your jurisdiction. Access to our platform is available where local law permits, and the governing law clause in the full terms reflects your region of access.

We do not sell payment data. Transaction data from Touch 'n Go eWallet, Boost, GrabPay, or FPX is shared only with the payment processors needed to complete your transaction — no marketing or data-broker use.

Raise an objection through the in-account request form or via email. State clearly which processing activity you are objecting to. We will review and respond within the timeframe set by applicable law in your region.

Inactive accounts are retained for the legally required period. After that window, personal data is removed from active systems. Transaction logs may be archived separately for compliance purposes before final deletion.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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